Frequently Asked Questions
At The Seasons, we are working for complete satisfaction and smooth shopping experience for our customers. Our FAQ section is designed to answer all questions you may have and it is constantly improved with your contribution.
If you cannot find the question, or the answer, you are looking for within the list below, please contact us through our Contact Us page and help us improve our services. You can fill in the form, send us an e-mail at firstname.lastname@example.org or refer to our live chat support team.
You should receive an Order ID on your receipt and in the confirmation mail sent to you. You can enter the Order ID on our Order Tracking page and track your order.
We accept most of major credit cards and PayPal. For more detailed information on our payment procedure, please refer to our Payment Information.
We offer free shipment for orders over $35 for the delivery addresses within the USA. For more detailed information on the shipment procedure, please refer to our Shipping Information.
We offer international shipping for our customers outside the USA. However, the conditions of international shipment vary. The shipping costs for international orders should be covered by the customer. For more detailed information on international orders, please refer to our Shipping Information.
We accept returns within 30 days following the delivery date. For more detailed information on returns, please refer to our Return Policy.
We are working hard to deliver your orders in good condition. However, your order may be damaged during shipment. If you receive a defective order, please contact us and provide the information listed on the Damaged Items section of the Return Policy page.
Return shipping fees are the buyer’s responsibility. If you think you are eligible for an exception please contact us. For more detailed information on returns, please refer to our Return Policy.
Privacy & Security
None of your payment information is stored within our website. If you choose Paypal as a payment method; after the checkout, you will be directed to the PayPal site and you will enter your payment information there. For more detailed information on payment security, please refer to our Payment Information.
Yes. Our website is secured under the 256bit SSL certificate. Therefore, your personal information is safe with us. Also, we do not sell your information to any 3rd party.